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Terms & Conditions

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Terms & Conditions

Welcome to Pixelpride Unipessoal LDA. By accessing or using our website and services, you agree to comply with the following Terms & Conditions. Please read them carefully before placing any orders or using our platform. These terms apply to all visitors, customers, distributors, and partners worldwide.

1. General Information

Pixelpride Unipessoal LDA is a global manufacturer, supplier, and exporter of A4 Copy Papers, A3 Copy Papers, Thermal Paper, Jumbo Rolls, Tissue Paper, Kraft Paper, and other paper-related products. By using our website, you acknowledge that you are legally capable of entering into binding agreements.

2. Product Information

We strive to provide accurate product descriptions, specifications, and pricing. However, minor variations in packaging, color, texture, or specifications may occur due to manufacturing updates or supplier availability. Pixelpride Unipessoal LDA reserves the right to modify product information at any time without prior notice.

3. Pricing & Payment

All prices displayed on our website are subject to change without notice.

  • Prices may vary depending on order quantity, destination, and shipping method.

  • Payment must be completed in full before order processing.

  • Accepted payment methods include bank transfer, online payments, and other approved modes.
    Pixelpride Unipessoal LDA is not responsible for additional bank charges, customs fees, or taxes imposed by your country.

4. Orders & Acceptance

Submitting an order does not guarantee acceptance. We reserve the right to approve or reject orders based on:

  • Product availability

  • Shipping restrictions

  • Payment verification

  • Fraud prevention measures

Once an order is confirmed and paid, it cannot be canceled unless approved by our management team.

5. Shipping & Delivery

Delivery times depend on location, order size, and logistics conditions. While we strive to deliver promptly, delays caused by customs, shipping companies, or unforeseen circumstances are beyond our control. Customers are responsible for providing accurate delivery details.

6. Returns & Complaints

Due to the nature of bulk paper products, returns are accepted only in cases of:

  • Damaged goods upon arrival

  • Incorrect products shipped

All complaints must be reported within 48 hours of delivery with photographic evidence. Approved returns must be shipped back in original packaging.
 

7. Warranty

Pixelpride Unipessoal LDA guarantees that all products meet international quality standards. No additional warranties are provided unless explicitly stated in writing.

8. Intellectual Property

All content on this website—including text, logos, images, and product descriptions—is the property of Pixelpride Unipessoal LDA. Unauthorized use, reproduction, or modification is prohibited.

9. Limitation of Liability

Pixelpride Unipessoal LDA is not liable for:

  • Shipping delays or losses caused by third-party logistics companies

  • Misuse of products after delivery

  • Website errors or temporary service interruptions

Our liability is limited strictly to the value of the purchased goods.

10. Privacy & Data Protection

We respect your privacy and protect your personal information under applicable data protection laws. Your data will not be shared with third parties except for order processing and logistics purposes.

11. Governing Law

All transactions and disputes are governed by the laws of Portugal, where Pixelpride Unipessoal LDA is legally registered. Any dispute arising from these terms shall be resolved under Portuguese jurisdiction.

12. Changes to Terms & Conditions

Pixelpride Unipessoal LDA reserves the right to update or modify these Terms & Conditions at any time. Continued use of the website constitutes acceptance of the updated terms.